Team Lead - Project Order Management

Eaton

Schrems, Austria

Responsible for leading the Order Management team and ensuring successful execution of customer projects from order intake through delivery and project closure. The role provides leadership, coaching, and governance to a team of Order Managers while establishing standardized project management processes, tools, and performance metrics across the low voltage systems assembly business. Order Management Lead plays a critical role in building a high-performing project execution capability, improving predictability, and driving operational excellence

Order Management Team Leadership

Lead, coach, and develop a team of Order Managers;
Establish clear roles, responsibilities, and performance expectations;
Conduct regular performance reviews and development planning;
Support recruitment, onboarding, and training of Order Managers;
Foster a culture of accountability, customer focus, and execution excellence.

Project Portfolio Management

Oversee execution of the complete low voltage sytems assembly project portfolio;
Ensure project priorities align with business objectives and customer commitments;
Monitor project status, risks, resource requirements, and milestones;
Escalate critical issues and coordinate resolution across functions;
Ensure consistent project management practices across all projects.

Order-to-Delivery Execution

Establish and maintain standardized project execution processes;
Ensure effective coordination between: Front-End/Sales, Post-Order Engineering, Supply Chain, Manufacturing, Quality, FAT and Testing, Logistics;
Drive adherence to project milestones and customer commitments;
Ensure successful handover from pre-order to post-order execution.

Customer Relationship Management

Support Order Managers in managing strategic customer projects;
Participate in customer reviews, escalation meetings, and project governance sessions;
Ensure professional communication throughout project execution;
Drive customer satisfaction and long-term customer relationships.

Risk and Opportunity Management

Establish project risk management methodology;
Review project risks and mitigation plans regularly;
Lead resolution of major project execution challenges;
Drive proactive management of schedule, cost, quality, and supply chain risks;
Identify opportunities to improve project profitability and customer satisfaction.

Governance and Performance Management

Develop and maintain project management standards, templates, and best practices;
Implement project governance and stage-gate processes;
Lead project portfolio reviews and execution reviews;
Ensure data quality and reporting accuracy;
Drive continuous improvement of project execution processes.

Continuous Improvement

Identify and eliminate recurring project execution issues;
Improve project lead times and execution efficiency;
Drive standardization and scalability of order management processes;
Support implementation of digital project management tools and dashboards;
Capture lessons learned and deploy best practices across projects.

We would like you to bring:

Bachelor’s degree in Engineering, Business, Project Management, Operations Management, or related discipline;
5+ years of experience in project management, order management, operations, or customer project execution, production systems implementation;
2+ years of leadership experience managing project managers, order managers, or similar roles;
Experience in LV products/switchgears electrical equipment or similar industrial manufacturing, or engineered-to-order environments;
Experience managing complex customer projects and cross-functional teams, experience with project portfolio management.