Lead Engineer - Field Quality

Lead Engineer - Field Quality

Group Lotus

Hethel, United Kingdom

Summary:

This role is crucial to deliver class leading product to Lotus customers. You will be part of an agile team responsible for driving fast containment and resolution of all field concerns within our new Lotus manufacturing facility. We are looking both within and beyond the automotive sector with the successful candidate exhibiting Lotus’ famous entrepreneurial spirit and an aspiration to shape the role to deliver exceptional customer experiences.

What you'll do:

Resolving top warranty items:

• Drive continuous improvement on top warranty items through robust practical problem solving.
• Collaborate with all areas of the business to close out concerns and problems outside of formal reviews.
• Go over and above the customer expectation.
• Champion class leading robust practical problem solving.

Critical issue management:

• Be responsible for the coordination of critical issues within the field action process
• Collaborate with key stakeholders to ensure all information is identified and populated within each project document
• Lead each issue to the technical review group timeline, driving mitigation and campaign launch plans for field action
• Maintain the field action process, adhering to industry standard - Optimise the current system and processes to continuously improve best practices
• Prepare the critical concern documentation for clear and concise senior leadership review for both technical and cost proposals
• Be the single point of contact for market communications, both in launching campaigns as well as meeting regional authority expectations

Future Strategy:

• Support new product strategy
• Generate and execute a warranty system strategy for future models & customers

Reporting structure and communication:

• Maintain, monitor and drive core KPI deliverables
• Drive total cost of quality in warranty
• Maintain warranty data by utilising powerBI visuals to generate communication of campaign and warranty status to senior leadership

What you'll bring:

Knowledge:

• Degree Qualifications in relevant field
• Experience in lean operations favourable
• Excellent problem-solving ability
• Microsoft office
• Previous understanding of manufacturing operations and lean operations favourable but not essential
• Experience with warranty/ERP systems favourable

Key Behaviours:

• Self starter, able to work under own initiative. Must possess ‘presence’, be assertive, articulate and logical in order to have high credibility with senior management. Capability to operate under pressure. Must be able to demonstrate a proactive approach
• Respect, One Team, Ambition and Drive
• Analytical, structured, confident, with excellent communication and negotiation skills (verbal and written)
• Skilled at forming cross-functional relationships with excellent interpersonal skills