Customer Quality Engineer

Customer Quality Engineer

Loop Earplugs

Antwerp, Belgium

This isn’t a behind-the-scenes quality job. As a Customer Quality Engineer at Loop, you’ll turn customer feedback and field data into real improvements - fast. You'll work across teams and borders, tackling quality issues head-on while helping shape the future of our products. If you're ready to work closely with product designers, suppliers, engineers, and the people using our products every day, this is your moment to make an impact at scale - in a company where speed and ownership define the way we work.

As a Customer Quality Engineer, you’ll turn customer issues into quality wins

You’ll take the lead in making sure our product quality matches our ambition. Every issue reported by a user becomes your next challenge - you'll dig into field data, find patterns, and assign clear priorities. Then you’ll work with engineering and suppliers to investigate root causes, implement countermeasures, and improve the reliability of every Loop product. You’ll also stay close to our Customer Happiness team to ensure we’re not just fixing problems, but preventing them. Expect to be involved from early-stage product development all the way to field recovery analysis.

Your other responsibilities:

• Build and improve our parts recovery system and drive investigations based on physical returns
• Share lessons learned to prevent repeat quality issues in future product releases
• Align across teams to ensure rapid, coordinated action on quality topics
• Travel regularly to meet suppliers and support on-site manufacturing reviews

How you’ll succeed as a Customer Quality Engineer

You’ll thrive if you’re someone who sees problems as opportunities. This role is for engineers who love working across disciplines, can challenge opinions with data, and aren’t afraid to get their hands dirty - whether that’s digging through Excel or pulling apart returned parts. You’ll need sharp analytical thinking, strong communication skills, and a natural drive to follow things through to the end - and beyond.

These key competences will set you up for success:

• 6–9 years of experience in quality engineering within a manufacturing environment
• Engineering degree or equivalent technical background
• Strong knowledge of quality management systems
• High Excel proficiency and strong data analysis skills
• Willingness to work regularly in our Antwerp HQ and travel to suppliers