Field Application Engineer

Field Application Engineer

Teledyne Technologies

Germany

The Field Application Engineer will be responsible for understanding clients’ applications and providing technical solutions across Teledyne Relays’ product families. This role involves working closely with the regional sales manager and outside sales representatives, traveling to targeted customers, conducting webinar trainings, and resolving technical issues to secure design wins. The FAE will provide both pre- and post-sales technical support to direct and POS customers, while creating weekly and monthly reports on designs and opportunities. They will collaborate with engineering, manufacturing, and other functional teams to support new product development and definition, as well as perform competitive analysis and gather customer feedback to recommend product improvements and catalog expansions. Additional responsibilities include working with marketing and website management to create promotional materials and advertisements, maintaining datasheets and catalogs, attending tradeshows and customer meetings to promote Teledyne’s capabilities, and supporting the RMA process in coordination with inside sales and the quality department. The engineer will also document customer interactions and technical support activities in the CRM system and ensure proper follow-up when needed.

Responsibilities

• Understand the clients' applications and offering technical solutions related to any of the Teledyne’s five product line families.
• Work with a team of outside sales representatives, travel to targeted customers, conduct Webinar training, and resolve technical issues to win (close) the design.
• Offer technical support, both pre and post-sales to direct and POS customers
• Create weekly and monthly status reports on designs and opportunities.
• Work with engineering team, manufacturing, and other functional areas for new product development and definition.
• Perform competitive analysis and gather customer feedback to recommend product improvements and additional catalog offerings.
• Work with marketing and website manger to create promotional material and advertisements.
• Maintain datasheets and catalogs of Teledyne’s five product line families.
• Attend tradeshows and meetings to promote Teledyne’s products and capabilities
• Work with inside sales team and quality department to support the RMA process.
• Work in a CRM environment to record the service and technical support provided to clients and follow up when necessary.

Qualifications

• BS degree in Electronic/Electrical Engineering or other related engineering degree required.
• 3-5 years’ experience resolving customer technical questions pertaining to electromechanical products.
• Work with sales managers, traveling to military, and aerospace customers, conducting webinar trainings, and promoting technical solution
• Creating weekly and monthly reports on designs and opportunities.
• Collaborate with USA engineering, manufacturing, and other functional teams to support new product development and definition
• Familiarity with electromechanical relays, solid state relays, power systems, coaxial switches and matrix switching systems (MIMO, Multiplexer) preferred.
• Ability to multi-task with multiple concurrent projects is required.
• Excellent communication (verbal and written), coordination, interpersonal & organizational skills
• Excellent computer skills, MS Office, Desktop publishing (Adobe InDesign, Photoshop and Illustrator are a plus)