Field Service Engineer

Field Service Engineer

Hologic

Bologna, Italy

Our field service engineers are instrumental in providing first class customer experience when repairing and maintaining our products on customer sites.

We're thrilled to be looking for a talented and skilled Field Service Engineer to join our team primarily covering our Diagnostics Equipment across Emilia-Romagna region. To service the territory successfully you will be based around Bologna area ideally.

We're looking for people who have engineering experience (electrical/mechanical), are happy to be in the field travelling to support our customers and who love troubleshooting and finding solutions.

The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products.

KEY RESPONSIBILITIES

• Provide emergency service and repairs using troubleshooting skills in electrical, electronic, pneumatic and mechanical systems. With appropriate training this will include diagnostic equipment;
• Install instruments at customer sites;
• Plan and complete Preventative Maintenance on time;
• Liaise with customer IT departments and assist with information systems installations and troubleshooting;
• Support marketing activities such as exhibitions;
• Maintain up to date training on products and compliance as required;
• Routinely complete administrative work, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists and Field Service Reports;
• Provide basic usemaintenance training to customers;
• Perform duties and responsibilities with autonomy in a field-based environment.

KNOWLEDGE, SKILLS & EXPERIENCE

• Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems;
• Excellent interpersonal, communication and customer service skills;
• Experience working in similar/comparable customer-based or laboratory environment;
• Effective Time Management Skills;
• Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers;
• Proficient use of Microsoft products (Word, Excel, Outlook);
• Proficient use of diagnostic instrumentation and equipment such as DVMs, Oscilloscopes, etc.;
• Basic knowledge of network and interfacing with the ability to progress though training;
• Good level of English.

So why join Hologic?

We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

We offer a competitive salary and annual bonus which our talent partner can discuss with you.

Apply Now

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