Field Service Engineer - South Germany

Repligen

Field Service Engineer - South Germany

Repligen

Ravensburg, Germany

Overview

The Field Service Engineer (FSE) is responsible for installing, maintaining, and servicing Repligen products; XCell ™ ATF, TFF, TFDF, Chromatography and filling system throughout Europe.

The FSE provides remote and on-site support and works closely with sales and product managers to resolve customer issues. The FSE maintains accurate documentation of all service activities and escalates issues as needed.

Repligen Corporation (NASDAQ:RGEN) is a fast growing life sciences company focused on the development, production and commercialization of high-value consumable and technological products used in the process of manufacturing biological drugs.

Responsibilities

  • Provide service support, including repair, preventive maintenance, installation, Factory Acceptance Test (FAT) and Site Acceptance Testing (SAT) on Repligen products;
  • Perform customer training on equipment, software, and other accessories;
  • Provide remote support to customers and within the company;
  • Document and distribute technical information regarding resolutions to field problems, hardware and software changes, and product quality improvements. Review service manual documentation to ensure accuracy and current revision levels;
  • Enhance the customer's positive experience by recognizing their needs and providing solutions that meet and often surpass those needs;
  • Communicate effectively both internally and externally, to document actions and item performed, schedule future preventive maintenance needs, and other engineering functions. Communicate routinely with Field Service Manager and other FSEs globally;
  • Review service manual documentation to ensure accuracy and current revision levels;
  • Determine appropriate preventive maintenance procedures, service parts kits, and schedules to ensure effective on-going equipment maintenance.

Qualifications

  • A Bachelor's Degree in Electronics, Mechanics, Engineering, Laboratory Science or related;
  • At least 5 years of experience in the repair, maintenance, and installation of equipment used in a scientific instrument, laboratory, or bioprocess setting;
  • Electronic and mechanical aptitude required;
  • Maintains professional and technical knowledge;
  • Ability to draft and execute SOPs and work instructions;
  • Professional communication skills in English, both verbal and written;
  • The position requires up to 80% travel. The area of operation is Europe-wide, with a focus on Germany, Austria, Switzerland, and France.

We offer

  • A great opportunity in a fast growing and trendy business;
  • A competitive remuneration package, including a yearly bonus;
  • A stimulating environment and be part of an enthusiastic team of experts;
  • Attention for personal development;
  • The possibility to have a global impact in improving bioprocessing.

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© EuroJobsites 2022

EuroJobsites is a registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

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