BU Customer Quality Manager
BU Customer Quality Manager
Magneti Marelli
Bologna, Italy
We are looking for a Customer Quality Manager for Powertrain Business Unit.
He/she will be in charge of leading a multi-cultural team of about 20 Quality Engineers and Analyst worldwide, supporting Customers/Marelli plants on the monitoring and respect of the quality KPIs target assigned for on-going products.
Main activities/responsibilities
- Harmonize and develop Customer Quality Team according to Customer’s demand and Marelli strategies;
- Integrate and coordinate all the others Marelli Regions to offer a global view of Customer Quality Performances and overall Satisfaction;
- Develop statistical analysis for failure rate estimation/risk analysis and warranty fund accrual;
- Data collection and management for weekly/monthly reporting;
- Warranty management by the negotiation of Warranty Agreement with the Customers, estimate of expenses, promote initiatives for quality improvements and costs mitigation;
- Manage Customer escalation, attend internal/Customer’s meeting, lead task-force in case of needs;
- Support Customers during new product launch by dedicate team at Customer’s site;
- Promote the Customer culture/Vision inside Marelli;
- Pursue the Customer satisfaction.
Requirements
- Electronic or Mechanical Degree;
- Min. 5 years work experience in Automotive business as tier-1 Supplier of OEM and min 3 on management in Quality Functions;
- Advanced knowledge of quality tools as 8D, 5WHY, 4M, D&P-FMEA, PPAP, APQP, Kaizen;
- Proved experience on Customer relations, taskforce leading and escalation processes management.
Experienced on Negotiation, Contracts
- Knowledge of major OEM players and their basic requirements/standards;
- Basic knowledge of standards such as DIN/ISO 9001 and ISO TS 16949;
- English fluency (spoken and written), German (preferred);
- Microsoft Office - Standard software;
- Available to travel -also at short notice- in US and Europe (short trips).
Skills
- Self-motivated, organization talented;
- Withstanding pressure in critical situations;
- Flexible, team player;
- Methodical, data driven;
- Independent, accountable, available, curious;
- Reliable, enthusiastic, discrete, communicative;
Don't forget to mention EuroEngineerJobs when applying.
