Senior Technical Support Engineer (French and English Speaking)

Senior Technical Support Engineer (French and English Speaking)

EVBox

Bordeaux, France

Job description

Within the service and support team, your mission will be to provide after-sales support on HPC/DC products to certified/trained partners and contribute to customers’ satisfaction through service quality improvement.

Under the responsibility of the DC Service and Support Manager, you will be responsible for the following tasks:

  • Remotely perform in-depth analysis on charging stations (analysis of downloaded logs or direct connection to the charging station) and then provide technical support to service partners and your colleagues;
  • If necessary, go to the customer site and take charge of solving the technical problem;
  • Write a detailed report for each of your interventions (analysis or field intervention);
  • Contribute to our database in order to share experience and best practices with service partners and colleagues;
  • Contribute to the implementation of the service's documentation and to the improvement of its operation;
  • Contribute to the phases (validation on pilot site then deployment) of software and hardware evolutions on the products;
  • Train service partners and your colleagues in the technical expertise of quick charging stations;
  • Supervise the installation and commissioning of the pre-series and the first terminals of large projects;
  • Ensure the reporting of product non-conformities (technical, functional) and the characterization of bugs, starting from the commissioning of the product.

Qualification/Knowledge/Skills

You're the person we're looking for if you have:

  • 5+ years of experience supporting in technical support, hardware development, preferably in the industry;
  • An Engineer/Master’s degree with a technical background or equivalent work experience, preferably with a major in Electricity, Power Electronics or Electro-mechanical field;
  • An ability to travel frequently across Europe;
  • A previous experience in the automotive industry, sustainable transport, technical supply or energy industry.

To be successful in this position, you need the following technical skills:

  • Good knowledge in embedded electronics: embedded Linux, CAN;
  • Computer programming knowledge: C, C#, python or rasberry;
  • Network knowledge: TCP/IP communication;
  • A very good verbal and written communication skills in English and French.

Other technical skills are a real plus for your application:

  • Knowledge in electrotechnical/power electronics: hardware components, AC/DC conversion, EMC;
  • A good understanding of the processes involved in the life cycle of a product: development, industrialization, production and operation/management;
  • Mechanical and hydraulic notions: mechanical constraints, water circuits, air conditioning.

To shine, you'll also need to use some soft skills, especially your:

  • Perseverance/flexibility;
  • Great rigour;
  • Stress Management/Emotional Intelligence;
  • Willingness to progress;
  • Team spirit/cooperation.

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Don't forget to mention EuroEngineerJobs when applying.

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© EuroJobsites 2020

EuroJobsites is a registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

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