To assure installation, service and repair of Company products at customer premises, maintaining relations with customer, salesman, distributors and other within his/her area;
Responsible for the assigned spares VAN stock;
To assure the execution of all the controls prescribed by I.T.C. Regulation for legal commerce of products (also HQ/SW), services, systems and technologies Vertiv in total or composed by parts produced in USA. ITC Regulation Grading: "Overview".
Key Duties & Responsibilities
Respond, in a professional manner, to all assigned service calls while on duty;
Read, understand, and comply with all procedures outlined in the Field Procedure Manual;
Perform all work in a safe manner, and in accordance with established company safety policy and local regulations;
Keep dispatching center informed of your schedule and the status of all open jobs;
Ensure spare parts are properly accounted for using established parts procedures;
Submit periodically paperwork in a timely, accurate and complete manner and, in case of Wireless Field Service, debrief the performed job at the Customer’s premises;
Maintain the accuracy of the customer and installed base database by reporting errors;
Report and promote sales or service leads to the proper department;
Actively seek for tech. leads and service business opportunities;
Being a reference point for key customers in case of emergency and troubleshooting;
Work closely with department supervisor to assist with day to day operational duties;
Ensure availability to work during week-end and night in compliance with local labor laws;
Follow and respect, in all its technical interventions, the environmental guidelines established by Vertiv Spain, and those that are specific to the client's facilities where the intervention is carried out;
To attend to the environmental trainings that are locally required;
To know and to comply with the waste producer’s requirements established by the current legislation, concerning the handling, transfer and storage of the wastes until their delivery to an authorized waste management company;
To know and to comply with the procedures, instructions and action plans established by Vertiv Spain.
Handling about 40 orders per month.
Air Conditioning or Electrical engineering high school diploma.
Native in the local language; Good English.
4 years of experience in technical service area working in a service or test environment of Air conditioning equipment;