You will be responsible for the coordination, the technical follow-up and the support of the installation of Picanol weaving machines at customers in your assigned area. In this function you will act as the technical point of contact for different customers, agents and internal colleagues;
You will be expected to visit the customers of your assigned area on a regular basis (this will take up approximately 20 - 30% of your time) in order to follow-up on the use of the installed Picanol weaving machines and to map and manage the required support that the customer might require;
You will provide technical support to the sales team with the aim of defining the necessary machine execution for customers in your assigned area;
You will ensure that product improvements and product remarks are reported internally and motivate other departments to optimize/improve the Picanol weaving machines and services;
You will make sure that your knowledge regarding textiles, information systems and Picanol weaving machines remains consistently up-to-date;
You will report to the Customer Service Manager - Worldwide.
You should have a good working knowledge of Dutch, English and French (both spoken and written). Meanwhile, knowledge of other languages (e.g. German, Spanish, Italian, etc.) would be beneficial;
You should have extensive knowledge of the mechanical, electrical and textile operation of our Picanol weaving machines or you should be prepared to learn about this in a short timeframe;
You must be stress resistant and able to define priorities and follow-up on them;
You should have a communicative and flexible mindset, be open to understanding other cultures and prepared to travel on a regular basis;
You must have a Bachelor or Master’s degree in mechanics, electronics, electro-mechanics or textiles or the equivalent in experience.